Snow Removal

When you submit a service request in the MowSnowPros mobile app or web app, the job becomes available to our network of MowSnowPro service providers. When the request is accepted, you will receive updates and job photos throughout the process and have the option to rate the service when complete.

Everything is completed online through our mobile app or web app. There is no need to talk to anyone on the phone or in person!

When you submit a recurring service request in the MowSnowPros mobile app or web app, you will specify the start and end date. When (or if) it finishes snowing at least 1cm, we will dispatch service and one of our MowSnowPro independent contractors will complete the service.

You will receive updates each time something happens related to your job. Before and after photos can be viewed in the MowSnowPros mobile app or web app. You are only charged each time service is completed.

The MowSnowPros mobile app and web app allow you to specify exactly what needs to be shovelled, so pay close attention to ensure what you enter reflects what you want done. Being honest about the scope of work helps ensure the service provider is fairly compensated for the work performed.

If you have a specific request about how you want the job performed, use the comments box to type in that information. You can also upload your own photos or drawings.

Over 99% of Snow Shovelling jobs submitted through the MowSnowPros app are accepted and completed, with the vast majority within 24 hours or less of submitting the request. If your request is not being accepted, it may be that:

• Demand is very high and/or roads are very bad, such as during/after a heavy regional snowfall.

• The bid price is too low, relative to the amount of work required. In addition to heavy snowfalls, this can occur if service is requested hours after the snow has stopped falling and is likely to be packed down by footsteps or tire tracks.

• The request is too complex or deviates from a normal service. For example, if the request is better handled by the Packed Snow/Ice Clearing job type.

At MowSnowPros, we always want you to be satisfied with the service provided. If something isn’t right, please use the “Dispute Job” button and tell us about it. We’ll always do our best to make it right.