• • Click here for App Store (if you have an iPhone or iPad)
  • Click here for Google Play (if you have an Android smartphone or tablet)
• At the top of the first screen, tap over to “Register”
• Register your new account using any of the social login buttons, or by entering your email and a password

• Complete your profile by adding/confirming your first and last name
• If you would like to be able to receive text message (SMS) service updates, include a mobile number
  • This can also help us to reach you if there’s any questions while a MowSnowPro is completing your service
• Accept the Terms and Privacy Policy, then tap “Verify” to proceed

• You may be emailed a 4 digit code so that we can confirm your email address is active
• Enter the 4 digit code to verify your account
  • If you didn’t get the code, check your junk or spam folder – especially if you have a Hotmail address.

• Tap the image or “+” in the top right corner to add a property you want serviced to your account
• Tap “Search Property Location” and type in the address
• When the correct address pops up, tap it and then tap save
• If you have a unit or lot number that won’t appear, just enter the main address for the complex, and indicate the unit or lot number in the comments when requesting service.

• You can add additional properties by clicking the “+” in the top right corner and following the same steps
• To setup a job request, tap “Create Job” on the property card you would like service at
  • Detailed instructions are below for specific job types.

• Open the MowSnowPros app and tap “Create Job” at the bottom of the screen
• Tap the property you want serviced (or add a new one by using the “+” in the top right)
• Tap “Select” under Job Name and select “Lawn Mowing”
• Tap “Next” to proceed to step 2.

• Tap “Select” under Service Delivery and select “One Time”
• Tap “Select” under Job Attributes” and check off the attributes which apply to your job.  A selection must be made for each attribute.
  • You can tap the “i” symbol for more information about each attribute.
• Tap the checkmark in the top right when you have completed your selections.

• Tap “+Add Service” under Add On Service to review the optional add-on services.  These are available at the prices indicated.
  • Add-on prices are standardized, and apply in addition to the bid price for the base job.
  • If you select “Bag Grass and Remove” as an add-on, ensure you also select the “Bag Grass” attribute.
• Tap the checkmark in the top right to save your add-on selections.
• Tap “Next” to proceed to step 3.

• If you think it will help the MowSnowPro complete the job, you can take or upload photos by tapping an empty “Add photo” box.
• You can also write optional text comments in the box.
  • Both of these are available to MowSnowPros to review before and after they accept your job.
• Tap “Next” when you are ready to proceed.

• Based on your service attributes and the current demand for lawn mowing, you will see the suggested bid price to offer for your job.
• Set your own price by using the slider or tapping the “+” or “–” buttons. Note that add-on services will be billed in addition to this amount.
  • Our MowSnowPros control which jobs they accept, so higher bid prices will usually get a quicker response time, while lower bids may not get accepted. Bidding around the recommended price should result in acceptance within 24 hours.

• If you would like to delay submission of your job, tap “Immediately” under Send to Queue and set a 1-10 hour delay.
  • Your selection is when your request will first become available to our MowSnowPros, and not a guarantee of when it will occur.
• Tap “Review Job” to proceed.

• Scroll down to review your job details. Tap any section to make changes.
• If “MSP Wallet” is displayed under Payment Method, you’ll need to tap it to add a Credit Card.
  • Tap “+Add New Card”, enter your card details, and tap “Save”.
  • Tap the card you just entered to set it as the payment method for this job.
• You can tap “Expected Total” to see a breakdown of expected charges and enter a coupon code if you have one.
• You can tap “Instructions & Terms” to see hints for ensuring successful service and review the cancellation/completed job fees.

• If you don’t want to order service yet, tap “Save Job”. You can restore it from Profile > Saved Jobs, or by attempting to order Lawn Mowing at this address in the future.
• If you are ready to submit the job, tap “Submit Job”. You will receive confirmation when your job is available to our MowSnowPros, and updates when the job is accepted and performed.

• If you want to edit the bid price or cancel the request before it is accepted, tap the 3 dots on the Pending job.
  • Note that if you cancel a job after it has been accepted, a $12.50 fee will apply.
• Lawn Mowing jobs will automatically expire after 96 hours (4 days) if not accepted by a MowSnowPro.

• When the job is complete, return to the MowSnowPros app within 12 hours to provide a rating and optional tip.
• Tap the completed job and scroll down to review the Before and After photos.
• Tap “Rate this job” to provide a star rating, comments, and an optional tip for the MowSnowPro contractor.
  • 100% of the tip amount is provided directly to the MowSnowPro who completed your job.
• Tap “Submit” to confirm.  Thank you for being a MowSnowPros customer!

• Open the MowSnowPros app and tap “Create Job” at the bottom of the screen
• Tap the property you want serviced (or add a new one by using the “+” in the top right)
• Tap “Select” under Job Name and select “Lawn Mowing”
• Tap “Next” to proceed to step 2.

• Tap “Select” under Service Delivery and select “Recurring”.
• Tap “Select” under Start Date and End Date to tell us when you want service dispatched.
• Tap “Select” under Cadence (Service Frequency) and select a value between 4-21 days.  This is how often we’ll send someone to perform the service.
  • Important Note: The taller your grass, the more time and effort it will take to cut.  If you select an infrequent service frequency (e.g. every 14 days), please ensure you set “Current Grass Length” to Long or Overgrown for accurate pricing.
• Tap “Select” under Job Attributes” and check off the attributes which apply to your job.  A selection must be made for each attribute.
  • You can tap the “i” symbol for more information about each attribute.
• Tap the checkmark in the top right when you have completed your selections.

• Tap “+Add Service” under Add On Service to review the optional add-on services.  These are available at the prices indicated.
  • Add-on prices are standardized, and apply in addition to the bid price for the base job.
  • If you select “Bag Grass and Remove” as an add-on, ensure you also selected the “Bag Grass” attribute for Mulch or Collect Grass.
• Tap the checkmark in the top right to save your add-on selections.
• Tap “Next” to proceed to step 3.

• If you think it will help the MowSnowPro complete the job, you can take or upload photos by tapping an empty “Add photo” box.
• You can also write optional text comments in the box.
  • Both of these are available to MowSnowPros to review before and after they accept your job.
• Tap “Next” when you are ready to proceed.

• Based on your service attributes and the current demand for lawn mowing, you will see the suggested bid price to offer for your job.
• As a recurring request, it is not possible to lower the bid price. You can choose to increase the bid price if desired by tapping the + button on the right side of the slider. Note that add-on services will be billed in addition to this amount.
• Tap “Review Job” to proceed.

• Scroll down to review your job details. Tap any section to make changes.
• If “MSP Wallet” is displayed under Payment Method, you’ll need to tap it to add a Credit Card.
  • Tap “+Add New Card”, enter your card details, and tap “Save”.
  • Tap the card you just entered to set it as the payment method for this job.
• You can tap “Expected Total” to see a breakdown of expected charges.
• You can tap “Instructions & Terms” to see hints for ensuring successful service and review the cancellation/completed job fees.

• When you tap “Submit Job”, you will receive confirmation your recurring request has been received.  Tap “Okay”.
• You will see your request, labelled “Recurring”, sitting on the Pending Jobs screen.

• Service will be dispatched for the first time on the “Start Date” you selected (or sometimes the next day, if you selected Today as the start date).
• You will receive a push notification and see a second job appear at the top of the Pending Jobs screen.
• These are treated like regular jobs and can be rated individually and will appear individually in your job history.
• Your credit card will be charged automatically after each job.

• Sometimes, service may be dispatched when a neighbour has already mowed your lawn or you don’t feel it has grown enough to bother.  If you want to cancel the request before it is accepted, tap the 3 dots on the newest Pending job (not the one labelled “Recurring”) and follow the prompts
  • Note that if you cancel a job after it has been accepted, a $12.50 fee will apply.

• If you want to change the start or end date for the request, tap the request labelled “Recurring” and scroll to the “Recurring” header.  Tap to open it, and then change the dates and tap “Update” to save.
• If you want to cancel the recurring request completely, tap the “Cancel this Job” and tap “Yes” to confirm.  We will no longer dispatch service to your property.

• Open the MowSnowPros app and tap “Create Job” at the bottom of the screen
• Tap the property you want serviced (or add a new one by using the “+” in the top right)
• Tap “Select” under Job Name and select “Snow Shovelling”
• Tap “Next” to proceed to step 2.

• Tap “Select” under Service Delivery and select “One Time”
• Tap “Select” under Job Attributes” and check off the attributes which apply to your job.
  • For example, in the picture shown, you would be telling the MowSnowPro not to shovel the city sidewalk, to shovel a path from your front door to driveway, and that you have a 5 car driveway to shovel.
  • If a selection doesn’t apply to you, don’t check anything.  For example, if you don’t have a driveway to shovel, do not check any values for the size of the driveway.
• Tap the checkmark in the top right when you have completed your selections.

• Tap “+Add Service” under Add On Service to review the optional add-on services.  These are available at the prices indicated.
  • Add-on prices are standardized, and apply in addition to the bid price for the base job.
  • If you select “Car Brush Off” as an add-on, ensure you specify the make/model/location of the vehicle(s)
• Tap the checkmark in the top right to save your add-on selections.
• Tap “Next” to proceed to step 3.

• If you think it will help the MowSnowPro complete the job, you can take or upload photos by tapping an empty “Add photo” box.
• You can also write optional text comments in the box.
  • Both of these are available to MowSnowPros to review before and after they accept your job.
• Tap “Next” when you are ready to proceed.

• Based on your service attributes and the current demand for snow shovelling, you will see the suggested bid price to offer for your job.
• Set your own price by using the slider or tapping the “+” or “–” buttons. Note that add-on services will be billed in addition to this amount.
  • Our MowSnowPros control which jobs they accept, so higher bid prices will usually get a quicker response time, while lower bids may not get accepted. Bidding around the recommended price should result in acceptance within 24 hours.

• If you would like to delay submission of your job, tap “Immediately” under Send to Queue and set a 1-10 hour delay.
  • Your selection is when your request will first become available to our MowSnowPros, and not a guarantee of when it will occur.
• Tap “Review Job” to proceed.

• Scroll down to review your job details. Tap any section to make changes.
• If “MSP Wallet” is displayed under Payment Method, you’ll need to tap it to add a Credit Card.
  • Tap “+Add New Card”, enter your card details, and tap “Save”.
  • Tap the card you just entered to set it as the payment method for this job.
• You can tap “Expected Total” to see a breakdown of expected charges and enter a coupon code if you have one.
• You can tap “Instructions & Terms” to see hints for ensuring successful service and review the cancellation/completed job fees.

• If you don’t want to order service yet, tap “Save Job”. You can restore it from Profile > Saved Jobs, or by attempting to order Snow Shovelling at this address in the future.
• If you are ready to submit the job, tap “Submit Job”. You will receive confirmation when your job is available to our MowSnowPros, and updates when the job is accepted and performed.

• If you want to edit the bid price or cancel the request before it is accepted, tap the 3 dots on the Pending job.
  • Note that if you cancel a job after it has been accepted, a $12.50 fee will apply.
• Snow Shovelling jobs will automatically expire after 48 hours if not accepted by a MowSnowPro.

• When the job is complete, return to the MowSnowPros app within 12 hours to provide a rating and optional tip.
• Tap the completed job and scroll down to review the Before and After photos.
• Tap “Rate this job” to provide a star rating, comments, and an optional tip for the MowSnowPro contractor.
  • 100% of the tip amount is provided directly to the MowSnowPro who completed your job.
• Tap “Submit” to confirm.  Thank you for being a MowSnowPros customer!

• Open the MowSnowPros app and tap “Create Job” at the bottom of the screen
• Tap the property you want serviced (or add a new one by using the “+” in the top right)
• Tap “Select” under Job Name and select “Snow Shovelling”
• Tap “Next” to proceed to step 2.

• Tap “Select” under Service Delivery and select “Recurring”.
• Tap “Select” under Start Date and End Date to tell us when you want service dispatched, if required.
  • Important Note: Recurring service is bulk dispatched when it stops snowing in a particular city. If your start date is today and you want immediate service, please order one-time service before setting up the recurring request.
• Tap “Select” under Cadence (Service Frequency) and select “1 Day”
• Tap “Select” under Job Attributes” and check off the attributes which apply to your job.
• Tap the checkmark in the top right when you have completed your selections.

• Tap “+Add Service” under Add On Service to review the optional add-on services.  These are available at the prices indicated.
  • Add-on prices are standardized, and apply in addition to the bid price for the base job.
  • If you select “Car Brush Off” as an add-on, ensure you specify the make/model/location of the vehicle(s)
• Tap the checkmark in the top right to save your add-on selections.
• Tap “Next” to proceed to step 3.

• If you think it will help the MowSnowPro complete the job, you can take or upload photos by tapping an empty “Add photo” box.
• You can also write optional text comments in the box.
  • Both of these are available to MowSnowPros to review before and after they accept your job.
• Tap “Next” when you are ready to proceed.

• Based on your service attributes and the current demand for snow shovelling, you will see the suggested bid price to offer for your job.
• As a recurring request, it is not possible to lower the bid price. You can choose to increase the bid price if desired by tapping the + button on the right side of the slider. Note that add-on services will be billed in addition to this amount.
• Tap “Review Job” to proceed.

• Scroll down to review your job details. Tap any section to make changes.
• If “MSP Wallet” is displayed under Payment Method, you’ll need to tap it to add a Credit Card.
  • Tap “+Add New Card”, enter your card details, and tap “Save”.
  • Tap the card you just entered to set it as the payment method for this job.
• You can tap “Expected Total” to see a breakdown of expected charges.
• You can tap “Instructions & Terms” to see hints for ensuring successful service and review the cancellation/completed job fees.

• When you tap “Submit Job”, you will receive confirmation your recurring request has been received.  Tap “Okay”.
• You will see your request, labelled “Recurring”, sitting on the Pending Jobs screen.

• Service will be dispatched the next time it finishes snowing at least 1cm in your area.
• You will receive a push notification and see a second job appear at the top of the Pending Jobs screen.
• These are treated like regular jobs and can be rated individually and will appear individually in your job history.
• Your credit card will be charged automatically after each job.

• Sometimes, service may be dispatched when a neighbour has already completed your walk or you don’t feel there is enough snow to bother.  If you want to cancel the request before it is accepted, tap the 3 dots on the newest Pending job (not the one labelled “Recurring”) and follow the prompts
  • Note that if you cancel a job after it has been accepted, a $12.50 fee will apply.

• If you want to change the start or end date for the request, tap the request labelled “Recurring” and scroll to the “Recurring” header.  Tap to open it, and then change the dates and tap “Update” to save.
• If you want to cancel the recurring request completely, tap the “Cancel this Job” and tap “Yes” to confirm.  We will no longer dispatch service to your property when it snows.

If we don’t know there was a problem with the service, we can’t fix it.
That’s why we’ve incorporated several mechanisms through our mobile and web app that make it easy for you to make us aware of issues.

• Rate your MowSnowPro after the service and provide feedback. Our team monitors this daily, and will follow-up on poor ratings.
• There is a red “Dispute” button on each of your completed services, click this if you would like to provide our team with additional details.
• If you’d prefer your MowSnowPro not to see a job rating, comment or dispute, it’s best to email us directly by clicking “Contact Us”.

As a network committed to providing both our customers and independent contractors with a positive experience, we follow-up with the MowSnowPro that completed your job to understand what went wrong and why.

If we require more information after reviewing your feedback and speaking with the MowSnowPro, we’ll send you an email. In most cases we find that job issues are simply due to a misunderstanding of the job requirements.

After understanding what happened, our number one priority is getting it fixed and leaving you satisfied. Usually, this just involves having your MowSnowPro back out to complete whatever was missed.

In more extreme and rare cases, we may have a different service provider out to redo the job for you, or a credit can be applied to your account.

We’ll send you an email after the job has been fixed, often with new after photos and to confirm that you were satisfied with the resolution.

If the MowSnowPro has resolved the initial issue and you’re satisfied, you can update your rating from “Job History” in the app.